Delete your Dispatch account
If you can still sign in
This is the quickest way. Open Dispatch, go to Settings → Your account, and choose Delete your account. You will be asked to type your email address to confirm, and you can cancel at any point before it is carried out.
If you no longer have the app, or cannot sign in
Email info@civildigital.co.uk from the address your account uses, and ask us to delete your account. We will check that the request came from the account holder before we do anything, and we will confirm when it is done.
How long it takes
From Settings, your account is deleted automatically 7 days after you ask. By email, within 30 days, once we have checked the request came from you. Until then you can change your mind.
What we delete
- Your sign-in: your email address, your name and your password.
- Your membership of every Dispatch organisation, so you lose access immediately.
- Your personal settings, including your notification and calendar preferences.
- Your time-logging entries, and the timesheets built from them.
What we have to keep, and why
We cannot delete everything.
- Invoices, credit notes and their payments, for seven years from the invoice date. UK law requires businesses to keep financial records for six years from the end of their accounting year. They keep the customer and supplier details printed on them, because without those an invoice is no longer evidence.
- CIS deduction statements, for the same reason and the same time. They are your proof to HMRC of tax already taken from your payments.
- A record that you asked for deletion, and that it was carried out. Without it we could not show the request was honoured.
- If you tell us why you are leaving, your answer, kept without your name or email address so we can learn from it.
Our privacy policy explains this in full.
Are you a customer of a business that uses Dispatch?
Then you do not have a Dispatch account, and this page is not the one you want. Ask the business directly. They hold your details and they can erase them. If they need help doing it, they can contact us.